Permissions and Roles

Allows viewing the component properties.

Allows viewing and modify the component properties.

Allows viewing the Logbook.

Allows viewing shared favorites.

Allows creating shared favorites.

Allows creating shared Dashboards. See Adding new Dashboards.

Allows editing shared Dashboards. See Adding new Dashboards.

Allows the user to view the license details and consumption information without granting an administrator role.

Allows viewing passwords defined for various entities (SAP systems, databases, credentials, etc.).

Allows viewing shared credentials.

Allows editing shared credentials.

Allows viewing RealTime Monitoring pages.

Allows to confirm RealTime Monitoring Checks.

Allows viewing the Business Service Overview pages.

Allows to view and delete CCMS Alert entries.

Allows to view, modify, and delete Check Selectors.

Allows viewing Daily Checks.

Allows to view, confirm, modify, and delete Daily Checks; implicitly includes Edit Daily Checks.

Allows viewing availability data.

Allows to view, modify, and delete availability data; implicitly includes View Availabilities.

Allows viewing tickets.

In addition to View Tickets, it allows to create and modify tickets as a caller.

In addition to Call Tickets, it allows to create and modify tickets as an owner.

Allows viewing Changes.

In addition to View Changes it allows to create and modify Changes.

Allows to delete Changes.

Only Users with this Permission are allowed to set the status of the Change from planned to processing.

Only Users with this Permission are allowed to set the status of the Change from implemented to done.

Allows viewing Customers.

In addition to View Customers it allows to modify an existing customer Customer record.

Allows to view and delete Customers.

Allows to create new Customers.

Allows viewing User Roles.

In addition to View Roles it allows to create and modify Roles.

Allows viewing User Groups.

In addition to View Groups it allows to create and modify User Groups.

Allows viewing {Customer} representative Users. Customer representative users are the Users linked to the Customer the Permission is defined for, or in other words, users having the _Customer Representative role assigned. Please note: Users having the View Users Permission are not necessarily Customer representatives themselves. So they might not see themselves in the list View Users. Every user has the Permission to modify his own profile in MyProfile.

In addition to View Users, it allows to modify or delete existing Customer representative Users.

Allows viewing Servers, SAP Instances, SAP Systems, and Databases, as well as to compare profiles and components.

Allows to view and modify Servers, SAP Instances, SAP Systems, and Databases data and to create Servers, SAP Instances, SAP Systems, and Databases.

Allows to view and delete Servers, SAP Instances, SAP Systems, and Databases.

Allows viewing Servers, SAP Instances, SAP Systems, and Databases data and to turn monitoring on or off.

Allows viewing Servers, SAP Instances, SAP Systems, and Databases data and to enable or disable Checks.

Allows viewing Servers, SAP Instances, SAP Systems, and Databases data and to add, modify, or remove Monitoring Parameters.

Allows viewing Maintenance Window and Schedules.

In addition to View Maintenance Window, it allows to modify or delete Maintenance Windows, add Schedules to Maintenance Windows, etc.

Allows viewing Service Level Agreements.

In addition to View SLA, it allows to create and delete Service Level Agreements, and to assign Service Level Agreements to Systems. It also includes the Permission to view and create Service Hours.

Allows sending commands or configurations to Avantra Agents.

Allows you to reset the Avantra Agent, that is, stop the running Agent, remove configuration files, delete the local agent database, and start the Agent again. If you delete a Server, a factory reset will be executed automatically in the background during the deletion of that server.

Allows viewing Parameter Sets.

In addition to View Parameters Sets, it allows to modify existing Parameter Sets (e.g. adding or updating parameters, changing priorities, activate and deactivate, etc.) as well as to create new ones.

Allows viewing Custom Checks.

In addition to View Custom Checks, it allows to modify existing Custom Checks or to create new ones.

Allows to create, modify, or delete the CCMS Configuration for a CCMS Custom Check. Edit Custom Checks is also required in this situation!

Allows viewing Composite Checks and Business Services.

Allows to edit and delete Composite Checks and Business Services.

Allows to view and download Service Level Reports, and to view SLR Remarks.

Allows edit Service Level Report Templates.

Allows to create or modify Service Level Report Remarks.

Allows to delete published Service Level Reports.

Allows to generate Service Level Reports.

When the permission is active, user can be added as Notification recipient for Email Notification channel. Make sure that both the user and the Email notification channel should be assigned to the same Customer.

Allows viewing defined Notification Notification Actions, Output Channels, Filter Lists, etc.

Allows to modify and delete Notification Notification Actions, Output Channels, Filter Lists, etc.

Allows viewing Notification Actions created on Customer level.

Allows to create. modify, and delete Notification Actions created on Customer level.

Allows viewing published Solution Documents that are not restricted to a specific Customer.

Allows editing Solution Documents and viewing published Solution Documents that are not restricted to a specific Customer.

Allows viewing Agent Self Updates logs and status.

In addition to View Agent Updates, it allows to trigger Agent Self Updates.

Download the agent log files. If you open a ticket at Syslink support, Syslink support might ask you to download the agent log files for detailed problem analysis.

Allows to start and stop SAP Instances and SAP System (manually, within a Maintenance Window, and from a Notification Action). See Starting and Stopping of SAP Systems and Starting and Stopping of SAP Instances.

View Automation used to execute automated start/stop jobs.

Edit and create Automation used to execute automated start/stop jobs.

Start Automation.

Allows to start and stop Databasess (manually, within a Maintenance Window, and from a Notification Action). See Starting and Stopping of Databases.

Allows to start and stop Cloud Servers (manually, within a Maintenance Window, and from a Notification Action). See Starting and Stopping of Cloud Servers.

Allows to configure kernel upgrade bundles.

Allows viewing file bundles.

Allows editing file bundles.

Allows viewing customizing entries.

Allows modifying customizing entries.

Allows viewing Cloud Authentication entries.

Allows to create, modify, and delete Cloud Authentication entries.