Working with RealTime Monitoring, Daily Checks, Performance Data and CCMS Alerts

There are several options to access RealTime Monitoring Check Results once you logged into Avantra UI:

You may use the check status icons in the tab menu to toggle the view of each check status. For Systems, you can additionally toggle the System Type, and you can restrict the list to operational Systems or to Systems having monitoring turned on (or off).

For RealTime Monitoring Checks you can restrict the view to confirmed or unconfirmed Checks as well.

You need permission View RTM in order to view RealTime Monitoring results.

In order to confirm a RealTime Monitoring Check, proceed to the Check List page as described in Viewing RealTime Monitoring Results and perform the following steps:

You need permission Confirm RTM in order to confirm RealTime Monitoring Checks.

In order to view the history of a particular RealTime Monitoring Check proceed as follows:

You need the Permission View RTM in order to view RealTime Monitoring history.

The RealTime Monitoring "Control Center" view comprises a summary of the most important Avantra events.

You can access the "Control Center" via Monitoring  RTM Overview.

This view is literally a pre-defined Dashboard.

You can also access this page directly using URL http[s]://[avantra-server][:port]/xn/dashboard/RTM%20Control%20Center. Set the rtmuser property for a configuration option without login.

The "Control Center" view will look like shown below:

You cannot customize this view. But you can make a copy of the corresponding Dashboard, modify it according to your needs, and save it as a Favorite, or make it accessible by a direct URL. See also System Dashboards.

You can even instruct the UI to use the copied Dashboard as a replacement for the original "Control Center", i.e. to make it accessible through Monitoring  RTM Control Center. See RTMControlCenterDashboard.

The Business Service Overview provides a detailed view of Business Services.

There is a rotating view of each active Business Service that displays not only the overall Business Service check status, but also the check status of the inbound Checks several levels deep, as well as the inbound Systems (if any).

You need the Permission View Composite Checks and Business Services in order to use the Business Service Overview.

Select Monitoring  Daily Checks from the top-level menu:

By default, all Daily Checks of the current day are displayed. You can choose different time periods from the drop-down list. Or you can restrict the search to confirmed or unconfirmed Daily Checks only.

There is also an option to restrict the list of displayed Systems by defining ad-hoc Selectors or by choosing pre-defined Selectors. Use the drop-down list next to the icon.

Of course, you can use the usual filter options to further narrow your search, and you can use the status icons to filter based on the check status.

If you expand an entry, you will see the Daily Check details corresponding to the selected status icons.

Select one of the items in the list and push the Open button to show all Daily Check details.

If you click on you have the option to restrict the whole view to certain Daily Check Details.

You need the Permission View Daily Checks in order to view Daily Checks, and the Permission Edit Daily Checks in order to modify them.

There is also the option to get an overview of the Daily Checks over a period of time:

Select Monitoring  Daily Checks from the top-level menu and then select one or more Daily Checks from the list and push the Daily Check Overview. You can choose different time periods from the drop-down list.

You need the Permission View Daily Checks in order to view Daily Check Overview.

To confirm a Daily Check perform the following steps:

You need the Permission Edit Daily Checks in order to confirm Daily Checks.

You can define Daily Check details to be performed manually by an administrator. Manual Daily Check Types are created with check status Unknown. The check status must be changed by the administrator performing the check before the whole Daily Check record can be confirmed.

If you specify a Database type, the Check will only be created in Daily Checks of SAP Systems running on top of the corresponding Database, or of Daily Checks running on the corresponding Database.

Perform the following steps:

By default, the overall check status of a Daily Check is the worst check status of all its Daily Check details.

You can define which Daily Check details contribute at all to the Daily Check. Use the RelevantDailyCheckDetails Monitoring Parameter as described in Adding, Modifying, and Deleting Monitoring Parameters and Maintaining Parameter Sets.

Most of the configuration options have already been described at Performance Data Collection, but we summarize them here and describe some more options:

You can display performance data for every system in Avantra. Choose Systems  Servers, Systems  SAP Instances, Systems  SAP Systems, or Systems  Databases and proceed to the Performance tab.

There is a list or even a tree of charts on the left-hand side. You can double-click an item to add a chart to the page and click on the X button to remove it.

You may select the time range of the data globally for all charts displayed. There are pre-defined ranges (Last 24 Hours, Last Week, Last Month, Last Year), or you fill in arbitrary values for Since and Until.

In addition, you have the option to drill into every single chart by dragging a rectangle around the desired region of the chart with your mouse. Click on the icon to restore the original size.

The overall size of the charts may be changed with the + and - buttons.

For every chart there is an option to display raw data in a table, and to export it in a CSV file (using the icon). Once you have arranged all charts on the page, you may export them into a PDF file.

Charts are scaled automatically based on the maximum and minimum values of the data. This may be misleading, especially when it comes to percentage values. There may be situations where the chart draws awfully high (visual) maximum values while the y-Axis in fact shows a range between, for example, 0.3% and 0.6%. In this case, it may be more reasonable to adjust the range of the y-Axis to the values between 0 and 100%. You can accomplish this using the icon.

As mentioned earlier, there may be a tree of charts on the left-hand side. For example, for an SAP System, you can display all the SAP System-related Performance data, but you can also include the ones of the Database instance, other SAP Instances, or even the ones of the Servers comprising the SAP System. This allows correlating, for example, Transaction Response times with CPU values or Database locks.

You need the View Systems Permission in order to view Performance data.

Custom performance data collection can be done via the RUN_PROG Custom Check, or the JavaScript based Custom Check API of the Custom Checks SQL_QUERY and RUN_JS. But prior to this, you need to define your own custom performance resource types. To do this, follow the steps below:

To display the custom performance data, it is necessary to create a custom chart definition. When the performance resource type is created, it is possible to create a chart definition as well. But the chart definition can be created afterwards or a second chart definition can be created.

You can display availability data for every system in Avantra. Choose Systems  Servers, Systems  SAP Instances, Systems  SAP Systems, or Systems  Databases, or Systems  SAP Business Objects, or Systems  Cloud Services and proceed to the Availability tab.

You may select the time range of the data displayed. There are pre-defined ranges (Last 24 Hours, Last Week, Last Month, Last Year), or you can fill in arbitrary values for Since and Until.

Then you have to choose the Service. By default, SYSTEM is used to show the availability data of the System. There may be other Services depending on your Custom Check or Composite Check definition. Also, for SAP Systems there is a DATABASE service showing the availability data of the Database instance.

You can also choose the Timezone used for the display of time stamps.

Avantra UI automatically computes the Planned and Unplanned Downtime as well as the Uptime and Achieved Uptime for the time range selected. There is also a list of availability Records shown the way they are stored internally.

An availability record consists of the following fields:

You need the View Availabilities Permission in order to view Availability Data.

You can edit the Mon. Switch, Status, or Status Info on the Availabilities tab for each System. Or you can use the cross-System and cross-Customer view under Reporting  Availability Records from the top-level menu.

Changing the Status Info might be useful, for example, to provide an explanation for a Downtime.

All changes you make manually can be restored to their original values.

To modify availability data for a single System, perform the following steps:

In order to modify availability data for multiple Systems perform the following steps:

All records modified manually will be flagged with a red exclamation mark. If you need to restore the original values, select the desired entry and push the Restore button or the icon.

You need the Edit Availabilities Permission in order to modify availability data.

The Availability Overview displays a snapshot of the currently achieved availability rates over all Systems' Uptimes and Downtimes, and whether or not the assigned Service Level Agreement is met (if any). You can access it using Reporting  Availability Overview from the top-level menu.

An advanced feature is the forecast of the availability rates. Once you choose an Until date in the future, the column Best Case Uptime shows the extrapolated availability rate, assuming 100% Up for the remaining period. The Remaining Legal Downtime shows the maximum downtime you can afford without breaking the Service Level Agreement.