# System Changes

Avantra provides a built-in Change Management solution allowing Customers to request changes on their Systems. Many of the System changes are recorded automatically using System Change Auto Detection.

Avantra is able to automatically detect the most important SAP System and Database changes and create corresponding records in its integrated change management system. This feature is also known as Automatic Change Detection.

If you use Virtual Cluster Servers, even switches of your cluster switchover solution will be recorded. The idea is to avoid documenting a system change manually if the change documentation can be retrieved from the system itself.

Table 1. Objects covered by System Change Auto Detection
Object | Data Source
--- | ---
SAP client settings | SAP System — see transaction SCC4
SAP System change option | SAP System — see transaction SE06
SAP component and SPAM version/patch level | SAP System — see transaction SPAM
SAP Instance kernel version/patch level | SAP System — see transaction SM51
SAP System RDBMS version | SAP System — see transaction ST04
SAP Instance profile parameters | Files located in profiles directory
J2EE System Properties per process (Dispatcher/ServerX) | J2EE JMX Interface
J2EE VM Properties per process (Dispatcher/ServerX) | J2EE JMX Interface
J2EE software components | Java SAP System Database
J2EE kernel/patch level | J2EE JMX Interface
Database parameters | depends on Database type
Oracle Database changes done with SAPDBA or BR*Tools | sapreorg directory
Virtual Cluster Server node switches | Physical Server
Version changes | Trex and Web Dispatcher SAP Instance
SAP HANA Configuration Layers | SAP HANA Database

More details, although most things are pretty much self-explaining, can be found in the Knowledge Base article Avantra System Change Auto-Detection.

## Working with Changes

Avantra supports the following Change process:

Figure 1. Aavantra Change Workflow

### Creating a Change

Perform the following steps to create a Change record:

1. Select Support Changes from the top-level menu. Choose New from the toolbar.

2. Select a Customer and push Next.

3. Select a Customer Application and push Next.

4. Choose values for Reason, Component, and Impact. Choose a Planned implementation date and fill in a Short Description. Push the Create button.

After the Change is created, it can be edited multiple times. The only restriction is once the Change status is changed to “Closed”, the Change record can no longer be edited.

You need the Permission `Edit Changes` in order to create or modify Changes.

You need the Permission `Approve Changes` in order to change the status from planned to processing.

You need the Permission `Approve Implemented` in order to change the status from implemented to done.

### Viewing Changes

In order to view Changes, choose Support Changes. You may adjust the time period and the Change status.

In order to set many Changes to the status `Done`, choose More Set Changes to Done.

You need the Permission `View Changes` in order to view Changes.