# Permissions and Roles

Permissions marked with (root) are permissions that can only work for all customers by design. These permissions can only be assigned to roles that include the Root customer. See also Permissions.

## Common

Administrator Functions (root) | Allows to perform functions, view and change data related to Avantra Administration. For example see internal warning messages (in the Status Area).

View Properties

  Allows viewing the component properties.

Edit Properties

  Allows viewing and modify the component properties.

View Logbook (root)

  Allows viewing the Logbook.

View Shared Favorites

  Allows viewing shared favorites.

Create Shared Favorites

  Allows creating shared favorites.

Create Shared Dashboard

  Allows creating shared Dashboards. See Adding new Dashboards.

Edit Shared Dashboard

  Allows editing shared Dashboards. See Adding new Dashboards.

View License details

  Allows the user to view the license details and consumption information without granting an administrator role.

View Passwords

  Allows viewing passwords defined for various entities (SAP systems, databases, credentials, etc.).

Credential View

  Allows viewing shared credentials.

Credential Edit

  Allows editing shared credentials.

## RealTime Monitoring (RTM)

View RTM

  Allows viewing RealTime Monitoring pages.

Confirm RTM

  Allows to confirm RealTime Monitoring Checks.

View Business Service Overview

  Allows viewing the Business Service Overview pages.

Delete CCMS Alerts

  Allows to view and delete CCMS Alert entries.

Edit Check Selectors

  Allows to view, modify, and delete Check Selectors.

## Daily Checks

View Daily Checks

  Allows viewing Daily Checks.

Edit Daily Checks

  Allows to view, confirm, modify, and delete Daily Checks; implicitly includes Edit Daily Checks.

## Availabilities

View Availabilities

  Allows viewing availability data.

Edit Availabilities

  Allows to view, modify, and delete availability data; implicitly includes View Availabilities.

## Tickets

View Tickets

  Allows viewing tickets.

Call Tickets

  In addition to View Tickets, it allows to create and modify tickets as a caller.

Own Tickets

  In addition to Call Tickets, it allows to create and modify tickets as an owner.

## Changes

View Changes

  Allows viewing Changes.

Edit Changes

  In addition to View Changes it allows to create and modify Changes.

Delete Changes

  Allows to delete Changes.

Approve Changes

  Only Users with this Permission are allowed to set the status of the Change from planned to processing.

Approve Implemented

  Only Users with this Permission are allowed to set the status of the Change from implemented to done.

## Customers

View Customers

  Allows viewing Customers.

Edit Customers

  In addition to View Customers it allows to modify an existing customer Customer record.

Delete Customers (root)

  Allows to view and delete Customers.

Create Customers (root)

  Allows to create new Customers.

## Users

View Roles

  Allows viewing User Roles.

Edit Roles

  In addition to View Roles it allows to create and modify Roles.

View Groups (root)

  Allows viewing User Groups.

Edit Groups (root)

  In addition to View Groups it allows to create and modify User Groups.

View Users

  Allows viewing {Customer} representative Users. Customer representative users are the Users linked to the Customer the Permission is defined for, or in other words, users having the _Customer Representative role assigned. Please note: Users having the View Users Permission are not necessarily Customer representatives themselves. So they might not see themselves in the list View Users. Every user has the Permission to modify his own profile in MyProfile.

Edit Users

  In addition to View Users, it allows to modify or delete existing Customer representative Users.

## Systems

View Systems

  Allows viewing Servers, SAP Instances, SAP Systems, and Databases, as well as to compare profiles and components.

Edit Systems

  Allows to view and modify Servers, SAP Instances, SAP Systems, and Databases data and to create Servers, SAP Instances, SAP Systems, and Databases.

Delete Systems

  Allows to view and delete Servers, SAP Instances, SAP Systems, and Databases.

Edit System Monitoring Off

  Allows viewing Servers, SAP Instances, SAP Systems, and Databases data and to turn monitoring on or off.

Edit System Checks

  Allows viewing Servers, SAP Instances, SAP Systems, and Databases data and to enable or disable Checks.

Edit System Monitoring Parameters

  Allows viewing Servers, SAP Instances, SAP Systems, and Databases data and to add, modify, or remove Monitoring Parameters.

View Maintenance Window

  Allows viewing Maintenance Window and Schedules.

  This Permission can be assigned on a per Customer level. It will be inherited in case a Customer hierarchy is used.

Edit Maintenance Window

  In addition to View Maintenance Window, it allows to modify or delete Maintenance Windows, add Schedules to Maintenance Windows, etc.

View SLA

  Allows viewing Service Level Agreements.

Edit SLA (root)

  In addition to View SLA, it allows to create and delete Service Level Agreements, and to assign Service Level Agreements to Systems. It also includes the Permission to view and create Service Hours.

  This Permission can be assigned on a per Customer level.

Send to Agent

  Allows sending commands or configurations to Avantra Agents.

Factory Reset

  Allows you to reset the Avantra Agent, that is, stop the running Agent, remove configuration files, delete the local agent database, and start the Agent again. If you delete a Server, a factory reset will be executed automatically in the background during the deletion of that server.

## Monitoring Configuration

View Parameters Sets (root)

  Allows viewing Parameter Sets.

Edit Parameters Sets (root)

  In addition to View Parameters Sets, it allows to modify existing Parameter Sets (e.g. adding or updating parameters, changing priorities, activate and deactivate, etc.) as well as to create new ones.

View Custom Check Configurations

  Allows viewing Custom Checks.

Edit Custom Check Configurations

  In addition to View Custom Checks, it allows to modify existing Custom Checks or to create new ones.

  It does not allow to create, modify, or delete the CCMS Configuration for a CCMS Custom Check. The Configure CCMS Permission is additionally required in this case.

Configure CCMS

  Allows to create, modify, or delete the CCMS Configuration for a CCMS Custom Check. Edit Custom Checks is also required in this situation!

View Composite Checks and Business Services

  Allows viewing Composite Checks and Business Services.

Edit Composite Checks and Business Services

  Allows to edit and delete Composite Checks and Business Services.

## Service Level Reports (SLR)

View SLRs

  Allows to view and download Service Level Reports, and to view SLR Remarks.

Edit SLR Templates

  Allows edit Service Level Report Templates.

Edit SLR Remarks

  Allows to create or modify Service Level Report Remarks.

Delete SLRs

  Allows to delete published Service Level Reports.

Generate SLRs

  Allows to generate Service Level Reports.

## Notification

Receive Notification Messages

  When the permission is active, user can be added as Notification recipient for Email Notification channel. Make sure that both the user and the Email notification channel should be assigned to the same Customer.

Note: This permission doesn’t work if the user and/or Email output channel belongs to a different customer

Table 1. Customer Assignment Options
User Assignment | Email Output Channel assignment | Can receive notifications via Email Output channel with active permission
--- | --- | ---
Not assigned to any Customer (all Customers) | Not assigned to any Customer (all Customers) | Yes
Assigned to Customer1 | Not assigned to any Customer (all Customers) | Yes
Assigned to Customer1 | Assigned to Customer1 | Yes
Assigned to Customer1 | Assigned to Customer2 | No (is not in a drop-down list)

View higher-level Notification Elements (root)

  Allows viewing defined Notification Notification Actions, Output Channels, Filter Lists, etc.

Edit higher-level Notification Elements (root)

  Allows to modify and delete Notification Notification Actions, Output Channels, Filter Lists, etc.

View Notification Actions (per customer)

  Allows viewing Notification Actions created on Customer level.

Create and Edit Notification Actions (per customer)

  Allows to create. modify, and delete Notification Actions created on Customer level.

## Solution Documents

View Documents

  Allows viewing published Solution Documents that are not restricted to a specific Customer.

Edit Documents

  Allows editing Solution Documents and viewing published Solution Documents that are not restricted to a specific Customer.

## Agent

View Agent Updates (root)

  Allows viewing Agent Self Updates logs and status.

Trigger Agent Updates (root)

  In addition to View Agent Updates, it allows to trigger Agent Self Updates.

Download Agent Log Files

  Download the agent log files. If you open a ticket at Syslink support, Syslink support might ask you to download the agent log files for detailed problem analysis.

## Automation

Start/Stop SAP

  Allows to start and stop SAP Instances and SAP System (manually, within a Maintenance Window, and from a Notification Action). See Starting and Stopping of SAP Systems and Starting and Stopping of SAP Instances.

View Automations

  View Automation used to execute automated start/stop jobs.

Edit Automations

  Edit and create Automation used to execute automated start/stop jobs.

Start Automations

  Start Automation.

Start/Stop Database

  Allows to start and stop Databasess (manually, within a Maintenance Window, and from a Notification Action). See Starting and Stopping of Databases.

Start/Stop Server

  Allows to start and stop Cloud Servers (manually, within a Maintenance Window, and from a Notification Action). See Starting and Stopping of Cloud Servers.

Configure Kernel Upgrade Bundles

  Allows to configure kernel upgrade bundles.

View file bundles

  Allows viewing file bundles.

Edit file bundles

  Allows editing file bundles.

## Customizing & Updates

View Customizing (root)

  Allows viewing customizing entries.

Edit Customizing (root)

  Allows modifying customizing entries.

## Cloud

View Cloud Authentication

  Allows viewing Cloud Authentication entries.

Edit Cloud Authentication

  Allows to create, modify, and delete Cloud Authentication entries.