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# Permissions and Roles

Permissions marked with (root) are permissions that can only work for all customers by design. These permissions can only be assigned to roles that include the Root customer.

## Common​

Administrator Functions (root) | Allows to perform functions, view and change data related to Avantra Administration.
View Properties | Allows viewing the component properties.
Edit Properties | Allows viewing and modify the component properties.
View Logbook (root) | Allows viewing the Logbook.
View Shared Favorites | Allows viewing shared favorites.
Create Shared Favorites | Allows creating shared favorites.
Create Shared Dashboard | Allows creating shared Dashboards. See Adding new dashboards.
Edit Shared Dashboard | Allows editing shared Dashboards. See Adding new Dashboards.
View License details | Allows the user to view the license details and consumption information without granting an administrator role.
View Passwords | Allows viewing passwords defined for various entities (SAP systems, databases, credentials, etc.).
Credential View | Allows viewing shared credentials.
Credential Edit | Allows editing shared credentials.

## RealTime Monitoring (RTM)​

View RTM | Allows viewing RealTime Monitoring pages.
Confirm RTM | Allows to confirm RealTime Monitoring Checks.
View Business Service Overview | Allows viewing the Business Service Overview pages.
Delete CCMS Alerts | Allows to view and delete CCMS Alert entries.
Edit Check Selectors | Allows to view, modify, and delete Check Selectors.

## Daily Checks​

View Daily Checks | Allows viewing Daily Checks.
Edit Daily Checks | Allows to view, confirm, modify, and delete Daily Checks; implicitly includes Edit Daily Checks.

## Availabilities​

View Availabilities | Allows viewing availability data.
Edit Availabilities | Allows to view, modify, and delete availability data; implicitly includes View Availabilities.

## Tickets​

View Tickets | Allows viewing tickets.
Call Tickets | In addition to View Tickets, it allows to create and modify tickets as a caller.
Own Tickets | In addition to Call Tickets, it allows to create and modify tickets as an owner.

## Changes​

View Changes | Allows viewing Changes.
Edit Changes | In addition to View Changes it allows to create and modify Changes.
Delete Changes | Allows to delete Changes.
Approve Changes | Only Users with this Permission are allowed to set the status of the Change from planned to processing.
Approve Implemented | Only Users with this Permission are allowed to set the status of the Change from implemented to done.

## Customers​

View Customers | Allows viewing Customers.
Edit Customers | In addition to View Customers it allows to modify an existing customer Customer record.
Delete Customers (root) | Allows to view and delete Customers.
Create Customers (root) | Allows to create new Customers.

## Users​

View Roles | Allows viewing User Roles.
Edit Roles | In addition to View Roles it allows to create and modify Roles.
View Groups (root) | Allows viewing User Groups.
Edit Groups (root) | In addition to View Groups it allows to create and modify User Groups.
View Users | Allows viewing Customer representative Users. Customer representative users are the Users linked to the Customer the Permission is defined for, or in other words, users having the Customer Representative role assigned. note Users having the View Users Permission are not necessarily Customer representatives themselves. So they might not see themselves in the list View Users. Every user has the Permission to modify his own profile in MyProfile.
Edit Users | In addition to View Users, it allows to modify or delete existing Customer representative Users.

## Systems​

View Systems | Allows viewing Servers, SAP Instances, SAP Systems, and Databases, as well as to compare profiles and components.
Edit Systems | Allows to view and modify Servers, SAP Instances, SAP Systems, and Databases data and to create Servers, SAP Instances, SAP Systems, and Databases.
Delete Systems | Allows to view and delete Servers, SAP Instances, SAP Systems, and Databases.
Edit System Monitoring Off | Allows viewing Servers, SAP Instances, SAP Systems, and Databases data and to turn monitoring on or off.
Edit System Checks | Allows viewing Servers, SAP Instances, SAP Systems, and Databases data and to enable or disable Checks.
Edit System Monitoring Parameters | Allows viewing Servers, SAP Instances, SAP Systems, and Databases data and to add, modify, or remove Monitoring Parameters.
View Maintenance Window | Allows viewing Maintenance Window and Schedules. This Permission can be assigned on a per Customer level. It will be inherited in case a Customer hierarchy is used.
Edit Maintenance Window | In addition to View Maintenance Window, it allows to modify or delete Maintenance Windows, add Schedules to Maintenance Windows, etc.
View SLA | Allows viewing Service Level Agreements.
Edit SLA (root) | In addition to View SLA, it allows to create and delete Service Level Agreements, and to assign Service Level Agreements to Systems. It also includes the Permission to view and create Service Hours. This Permission can be assigned on a per Customer level.
Send to Agent | Allows sending commands or configurations to Avantra Agents.
Factory Reset | Allows you to reset the Avantra Agent, that is, stop the running Agent, remove configuration files, delete the local agent database, and start the Agent again. If you delete a Server, a factory reset will be executed automatically in the background during the deletion of that server.

## Monitoring Configuration​

View Parameters Sets (root) | Allows viewing Parameter Sets.
Edit Parameters Sets (root) | In addition to View Parameters Sets, it allows to modify existing Parameter Sets (e.g. adding or updating parameters, changing priorities, activate and deactivate, etc.) as well as to create new ones.
View Custom Check Configurations | Allows viewing Custom Checks.
Edit Custom Check Configurations | In addition to View Custom Checks, it allows to modify existing Custom Checks or to create new ones. It does not allow to create, modify, or delete the CCMS Configuration for a CCMS Custom Check. The Configure CCMS Permission is additionally required in this case.
Configure CCMS | Allows to create, modify, or delete the CCMS Configuration for a CCMS Custom Check. Edit Custom Checks is also required in this situation.
View Composite Checks and Business Services | Allows viewing Composite Checks and Business Services.
Edit Composite Checks and Business Services | Allows to edit and delete Composite Checks and Business Services.

## Service Level Reports (SLR)​

View SLRs | Allows to view and download Service Level Reports, and to view SLR Remarks.
Edit SLR Templates | Allows edit Service Level Report Templates.
Edit SLR Remarks | Allows to create or modify Service Level Report Remarks.
Delete SLRs | Allows to delete published Service Level Reports.
Generate SLRs | Allows to generate Service Level Reports.

## Notification​

Receive Notification Messages | When the permission is active, user can be added as Notification recipient for Email Notification channel. Make sure that both the user and the Email notification channel should be assigned to the same Customer. note This permission doesn't work if the user and/or Email output channel belongs to a different customer

Customer Assignment Options Table

User Assignment | Email Output Channel assignment | Can receive notifications via Email Output channel with active permission
--- | --- | ---
Not assigned to any Customer (all Customers) | Not assigned to any Customer (all Customers) | Yes
Assigned to Customer1 | Not assigned to any Customer (all Customers) | Yes
Assigned to Customer1 | Assigned to Customer1 | Yes
Assigned to Customer1 | Assigned to Customer2 | No (is not in a drop-down list)

View higher-level Notification Elements (root) | Allows viewing defined Notification Notification Actions, Output Channels, Filter Lists, etc.
Edit higher-level Notification Elements (root) | Allows to modify and delete Notification Notification Actions, Output Channels, Filter Lists, etc.
View Notification Actions (per customer) | Allows viewing Notification Actions created on Customer level.
Create and Edit Notification Actions (per customer) | Allows to create. modify, and delete Notification Actions created on Customer level.

## Solution Documents​

View Documents | Allows viewing published Solution Documents that are not restricted to a specific Customer.
Edit Documents | Allows editing Solution Documents and viewing published Solution Documents that are not restricted to a specific Customer.

## Agent​

View Agent Updates (root) | Allows viewing Agent Self Updates logs and status.
Trigger Agent Updates (root) | In addition to View Agent Updates, it allows to trigger Agent Self Updates.
Download Agent Log Files | Download the agent log files. If you open a ticket at Syslink support, Syslink support might ask you to download the agent log files for detailed problem analysis.

## Automation​

Start/Stop SAP | Allows to start and stop SAP Instances and SAP System (manually, within a Maintenance Window, and from a Notification Action). See Starting and Stopping of SAP Systems and Starting and Stopping of SAP Instances.
View Automations | View Automation used to execute automated start/stop jobs.
Edit Automations | Edit and create Automation used to execute automated start/stop jobs.
Start Automations | Start Automation.
Start/Stop Database | Allows to start and stop Databases (manually, within a Maintenance Window, and from a Notification Action). See Starting and Stopping of Databases.
Start/Stop Server | Allows to start and stop Cloud Servers (manually, within a Maintenance Window, and from a Notification Action). See Starting and Stopping of Cloud Servers.
Configure Kernel Upgrade Bundles | Allows to configure kernel upgrade bundles.
View file bundles | Allows viewing file bundles.
Edit file bundles | Allows editing file bundles.

## Customizing & Updates​

View Customizing (root) | Allows viewing customizing entries.
Edit Customizing (root) | Allows modifying customizing entries.

## Cloud​

View Cloud Authentication | Allows viewing Cloud Authentication entries.
Edit Cloud Authentication | Allows to create, modify, and delete Cloud Authentication entries.